*Wait List for Question Options with Limits – Learning Stream & GoSignMeUp Support

*Please note - this feature is fully automated and cannot be controlled by the admin. It is a different function than the Event Registration Waitlist. Admins should contact support with any questions you may have.

Question Option Waitlist is not available in GoSignMeUp accounts or Learning Stream Basic subscriptions.

This feature will allow a registrant to wait-list on options in a question with limits, then automatically be placed in the option if a seat becomes available. Updates are based on the order in which the wait-list requests were received. This order cannot be modified.

In Radio Button questions, when a wait-listed option becomes available, the registrant's choice will automatically be changed to the newly open option. An automated email will be sent to the registrant indicating the change.

In Checkbox questions, when a wait-listed option becomes available, it is added to the registrant's selections for that question. An automated email will be sent to the registrant indicating the addition.

Drop-Down questions - The wait-list option does not work if the question is used as a dropdown list.

Apply a wait list to an individual question, such as a breakout session for a larger event.

Enable the WAIT-LIST-FOR-QUESTIONS option under Application > Account > Features.
Contact Support if you do not see this option.
Create a question on the registration form with limits.
Check the box that says "Allow Wait List for Full Options".

When registrant chooses an alternate option, they can also choose to be placed on the wait list for the preferred option.
*If a question is Required, you must make sure there is always an open option that the registrant can select if you want them to be able to successfully submit the registration form.

Reports

Registrants on question wait list can be identified under Events > Reports > Registration questions > Detail by selected option.

There is also a report in Events > Reports > Questions > Question Wait List

Communication

A default email will be sent to the registrant if they are confirmed for a wait list option. This message cannot be edited. If the integrated credit card payment option is activated for the event, a Pay Balance link will be included in the email.

Registrants can request to be on the wait list for more than one option for a question, but they will be placed in the first option that becomes available.

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