Text Messaging is an add-on feature. Additional pricing applies to this feature. Support will need to enable a Twillo number in your account in support.
Video Texting Module (10 mins)
Text Messaging Module Setup
The Notification Number that sends messages can be found at Application > Account > Defaults. This page also contains the Text Notification Disclaimer and Default Text Response that can be edited.
*Note: Registrant replies are not forwarded to an admin, so the “Default Text Response” should include appropriate contact information.
Account > General > Defaults, in the Text Notification Disclaimer box. Add a message here that will appear under the mobile number question on the registration form.
If you leave this field blank, below is what will show by default on the registration form for events that that request a mobile number for texting.
If you enter some text here under Account > General > Defaults, in the Text Notification Disclaimer box, that text will show by default on the registration form for events that that request a mobile number for texting.
The Default Text Response field is used in a reply message that the registrant will receive if they reply to the text notification confirmation message they receive. If the Default Text Response field is empty, no reply message will be received by the registrant. At the very least you should provide the registrant with contact information and indicate that replies to the text message confirmation will not be received by anyone.
Event Settings and Messaging
At the event level, the Registration Form must contain a question requesting a Notification Number.
Add Question>Select the last option> then, Select “Notification Number”. Specify that this is a number that will receive texts to discourage registrants from supplying a landline number.
Entry of the mobile number on the form is optional for the registrant. You may wish to indicate that this is optional either in your Text Notification Disclaimer, in the wording of your question, or by adding a text line to your form above that question.
Use Custom Messages to schedule text messages to be sent from events.
- Select the “Text” option under Delivery Type.
- After Text messages have been sent, they can be viewed in the Sent folder.
Your text confirmation message will need to contain the STOP instructions, if you want registrants to be able to OPT out of receiving any more text messages from your notification phone number. If the registrant replies with STOP, they are opting out of receiving future text messages from all events in Learning Stream.
If they want to OPT back in for receiving text messages from Learning Stream, they will need to reply START. There are hard coded Twillo responses that the registrant will receive when they reply STOP and START. These cannot be modified:
Message received by registrant when they reply with STOP:
“You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”
Message received by registrant when they reply with START:
“You have successfully been re-subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply.”
Tips for message sent to registrants:
- May want to add the name of organization in the message
- Include the event title and dates and times tags.
- Provide organization contact information.
- Hyperlinked text cannot be included in the content.
Text History
Under Account Reports > Search > Text History Search, search by Name or Number, for Text Notification History for a registrant.
Event text notifications can be found at Message Center > Sent. There is a separate section for text notifications.
In the Message Center > Custom where the text message was created, there will be a [Log] link next to the message where recipient activity can be viewed for that specific message.
A dashboard widget that is available to you to help you monitor your text message usage in your account:
Fees and Limits
Learning Stream will apply a monthly charge for the messaging service and a per message fee above the monthly usage limit. The monthly charge includes up to 2k inbound/outbound messages.
"The Short Messaging Service (SMS) is a standardized communication protocol that enables devices to send and receive brief text messages. It was designed to “fit in between” other signaling protocols, which is why SMS message length is limited to 160 7-bit characters, i.e., 1120 bits, or 140 bytes.
When you send an SMS message containing more than 160 characters, the message is split into smaller messages for transmission. Large messages are split into 153-character "segments" and sent individually, then re-assembled by the recipient's device. The effective character limit per segment is 153 rather than 160, because a data header must be included with each segment to ensure correct re-assembly.
For example, a 161-character message will be sent as two messages: one with 153 characters and a second with eight characters.
If you include non-GSM-7 characters, such as Chinese script or emoji, in SMS messages, those messages have to be sent using the UCS-2 encoding. Messages containing one or more UCS-2 characters can contain up to 70 characters in a single, non-segmented message. UCS-2 messages of more than 70 characters will be split into 67-character segments.
Comments
0 comments
Please sign in to leave a comment.