If an event is tied to the Registrant Database, you can replace one registrant with another.
1) When you click “Replace” at the bottom of a person’s registration form, you will generate a list of persons not already signed up for the event from your database.
2) Click Select to choose the registrant. You may have to complete questions specific to the event.
3) The original registrant will receive a cancellation email and the replacement will receive a confirmation.
Credit transfer
If a payment has been made by the first registrant, and the replacement owes money, credit will automatically transfer from the first registration to the second. This will appear as a “Credit Transfer” in the second registrant’s financial record.
If the first registrant has paid a fee, but the replacement owes nothing or less than the amount paid for the first registrant, a “Possible Refund Due” message will appear in the replacement's record.
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